We get it – it’s devastating. Your phones go quiet, customers can’t find you, and revenue drops overnight. We’ll work tirelessly to get your listing back on the map.
$599per project
We only take cases where we’re confident we can help. Pricing in USD.
Whitespark have been trusted local search experts since 2005 – Meet our team
If your Google Business Profile disappears, the consequences are immediate and severe.
No listing means no calls from Google. For businesses that depend on local search leads, this means revenue dries up almost instantly.
You vanish from Google Maps and local search results. Potential customers searching for your services will find your competitors instead.
Years of hard-earned reviews and star ratings go invisible. The social proof you’ve built – gone from sight when you need it most.
Our proven 4-step reinstatement process is handled by experienced GBP Product Experts.
Fill out our request form to get things started. We’ll review your case, follow up with any questions, and let you know if we think we can help.
If we’re confident we can get you reinstated, we’ll request all the grainy details, and perform an in-depth evaluation to get to the bottom of your suspension.
We’ll advise you on all actions required, including any supporting documentation, and ensure your Profile is fully compliant and eligible for reinstatement.
We’ll craft and submit a compelling, evidence-based appeal and manage all communication until your Profile is restored.
We’ve been helping businesses succeed in local search since before the local 3-pack even existed.
Our reinstatement team includes recognized Google Business Profile Product Experts with deep knowledge of Google’s internal workflows and processes.
We’ve been working in local search since the dawn of the local pack. We’ve optimized thousands of profiles and seen every kind of suspension.
We don’t just appeal – we fix the root cause. Our approach ensures your profile is built on a compliant foundation so it stays reinstated.
From single-location shops to enterprise clients, we’ve helped over 100,000 businesses succeed with our software and services.
Your case will be handled by experienced local search professionals, including recognized Google Business Profile Product Experts.
Local search expertFounder & President
Founded Whitespark in 2005 and has spent 20+ years in local search. Darren leads the industry-defining Local Search Ranking Factors survey, speaks at major conferences like MozCon, BrightonSEO, and SearchLove, and is one of the most respected and cited voices in Local SEO worldwide.
Platinum GBP Product ExpertLocal Visibility Expert
A Chartered Marketer with an MSc in Marketing and 20+ years in digital marketing. Claire is a Platinum Google Business Profile Product Expert, a sought-after speaker at BrightonSEO and industry events, and a leading contributor to local search education and research.
Silver GBP Product ExpertLocal Search Specialist
Hava brings over 8 years of hands-on experience with Google Business Profile reinstatements, Google review escalations, and policy violation analysis. A Silver Google Business Profile Product Expert, she is an expert at diagnosing suspension causes and works closely with Whitespark clients to ensure their profiles are compliant.
Google can suspend a profile for a wide range of reasons. Even minor or accidental infringements can trigger a suspension – and Google rarely tells you exactly which rule you broke.
Adding extra keywords or location names to your business name that don’t reflect your real-world name.
Using virtual offices, PO Boxes, or co-working space addresses that violate Google’s location policies.
Creating duplicate profiles for the same business at the same address.
A surge of reviews that Google flags as potentially incentivized or fake.
Misrepresenting your service area, categories, or the nature of your business.
Your listing becomes unverified but may still be partially visible. This is the most common type and usually the most straightforward to resolve.
Hard suspension
Your listing is completely removed from Google Search and Maps. You’ll see the "not visible to customers" message in your dashboard.
Your case will be handled by experienced local search professionals, including recognized Google Business Profile Product Experts.
Get started
Complete the form with details about your listing and a member of our team will get right back to you. If you’re eligible for a Google Business Profile and willing to do the work, we can likely help.
A team member will review your case and get back to you promptly.
We’ll tell you upfront whether we think we can help.
There’s zero commitment at this stage. Just tell us what’s going on.
Don't see your question here? Find more answers in our help center or connect with our support team!
The price is $599 per reinstatement project. This covers the full assessment, compliance review, any required profile updates, and the appeal submission and follow-up process.
Pricing is in USD
Google can suspend a profile for many different reasons, and even minor or accidental infringements can trigger one. When we take on your case, we’ll do a thorough assessment of your listing’s eligibility, profile setup, and supporting evidence to identify the likely cause and determine exactly what needs to change.
You absolutely can, and many business owners try. However, most find the process frustrating and confusing. They can’t figure out why they were suspended, don’t know what changes to make, and struggle with submitting an effective appeal. A poorly executed appeal can make subsequent attempts even harder. That’s where our experience makes the difference.
Time frames vary depending on the complexity of your case, but we always work as quickly as possible to expedite the process. After our initial assessment, you may need to make some changes on your end (like updating your website or gathering official documentation) so speed depends on both sides being committed to moving fast.
We’ve worked with businesses across a huge range of industries and categories over the years. If you believe your business is eligible for a Google Business Profile and you’re willing to do the work to bring your listing into compliance, we can most likely help.
We can’t guarantee reinstatement because Google makes the final decision. However, we only take on cases where we’re confident we can help. As part of our process, we’ll get your listing fully compliant, help you understand what triggers suspensions, and equip you with the knowledge and evidence to handle any future issues – which, all being well, you won’t face.
