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Find out how your business's online reputation compares to your competitors. Fill out the form and you'll receive a full "reputation scorecard" report in your email!
On your reputation scorecard you will see:
Monitor the review sites that matter to your business and that are critical to your industry. Receive daily updates and email notifications for new reviews, ratings, and feedback, then listen, manage, and respond to your customers in real-time.
Capture more feedback, engage more customers, and build more reviews. Connect with customers directly via email or SMS, gain insights on their experience, directly resolve complaints, make improvements to your business, and ultimately earn a loyal customer.
Use our 1st-party review process to reduce negative reviews and connect directly with unhappy customers that rate their experience low. Capture more positive reviews on your 3rd-party review sites by directing happy customers who rate their experience high to your top online review sites.
Use customer feedback and reviews on your website to showcase your excellence, while creating unique and relevant content for your site. Dominate search results in Google and stand out thanks to more reviews, and location pages that rank.
Track your performance and bring clarity to your customers experience. Armed with our reporting suite you’ll establish a company benchmark, monitor and grow your Net Promoter Score, review ratings, survey scores, engagement and more!
Don't see your question here? Find more answers in our help center or connect with our support team!
Our platform is designed to help multi-location businesses manage their reputation, from 2 to 1000’s of locations, we can facilitate each business and set up your account with different places that best suit each location’s needs.
Learn how the Reputation Builder can help power your business with customer feedback and online reviews here.
The Reputation Builder offers businesses three request modes to easily capture feedback and reviews from your customers.
Ultimate request mode is a 3-step process for your customer so that you can quickly capture complete customer experience data for your business including Net Promoter Score, Optional Survey Questions, Customer feedback (1st-party review/testimonial), and Reviews on 3rd-party sites (choose 2-4 sites).
Review request mode is a 2-step process to request Net Promoter Score, and Reviews on 3rd-party sites (choose 2-4 sites).
Direct request mode is a 1-step process to request Reviews on 3rd-party sites (choose 2-4 sites). Because Direct Mode gives customers direct access to your online review profiles we recommend only businesses with a known NPS over 80 consider using Direct Mode.
Great question, here’s a chart that shows a visual representation of how feedback flows:
Reputation Builder is currently available in:
Please contact our support team if you wish to activate a language option other than English for your customer facing pages and email alerts. The system dashboard and support is only available in English. Please allow 24 hours for the activation to be completed.
Our platform is designed to help multi-location businesses manage their reputation, whether you have 2 or 1,000 locations we can facilitate each business, and set-up your account with a plan that best suits each location’s needs.
Fill out the form below to get a quote for your multi-location business. We will email you back directly and answer any additional questions you may have.