Reputation Builder offers access to over 45 online review websites including:

How It Works

Acquiring customer feedback and online reviews with Reputation Builder is simple, fast, and easy. Our automated platform helps you engage and listen to your customers.

Step 1: Add a Customer

Adding a customer is as simple as entering their name and email address or mobile number. The system takes care of the rest and sends the customer a customized email automatically.

Step 2: Email or SMS (Text) is Sent to Customer

Your customer receives a friendly email or SMS text message requesting their feedback, and asking how satisfied they were on a scale from 1 to 10. The rating your customer provides helps determine your Net Promoter Score, which is a key data point of your business and customer relationship.

Step 3: Intercept Negative Feedback & Get Positive Reviews

Happy customers that rate you a 7 or higher (you decide the rating criteria) are directed to your pre-selected online profiles to leave a positive review.

Unsatisfied customers that rate a 6 or lower are directed to a private internal feedback form, allowing you to address problems directly, and decreasing the chances of a negative review.

Get the Benefits of Customer Feedback

Direct customer feedback is another important element of reputation management, and building a better business. Feedback helps you connect with both happy and unhappy customers, gain insights on their experience, directly resolve complaints, make improvements to your business, and ultimately earn a loyal customer.

Turn Your Website into a Review Hub with the Testimonial Widget

Who better to advocate for your business than existing customers? Utilizing positive customer feedback on your website is not only a powerful way to showcase your excellence, but it also creates valuable, and relevant content for your site.

Seamless Integration
Our testimonial widget makes it easy for you to turn your website into a review hub. Simply copy and paste the widget code into any page or section of your site and you’re done.

You’re in Control
Manually choose the testimonials you want to show potential customers or have them automatically displayed based on a specific rating score (for example: 9 or above).

Optimized For SEO
We mark-up your testimonials with Schema so that you stay on top of SEO best practices!

Make Your Business Better

The Reputation Builder platform includes multiple levels of feedback from customers so you can gather, evaluate, measure, and market your customers experiences.

Capture Your Net Promoter Score (NPS)

The Net Promoter Score allows your business to establish a tangible understanding and data point of customer satisfaction. Your NPS will help you improve and enhance your customer experience to create more promoters and advocates of your company.

Measure Customer Satisfaction
The rating your customers select on the 0 to 10 point scale for whether they are likely to recommend your business forms your NPS. The score is calculated by taking the percentage of Promoters (customers who rated you 9 or 10) minus the percentage of customers who are Detractors (rate you 6 or below).

Take Control of Your Reputation 
Control your online reputation instead of waiting for a negative review to appear. Reputation Builder screens less than ideal feedback and stops it from turning into a negative review online. The system filters customers responses based on their ratings, Net Promoter Score, and only shows the review links to happy customers. This gives you the opportunity to listen, reconnect with dissatisfied customers, and a chance to fix any issues.

Dive Deeper into Your Customers Experiences with Survey Questions

Learn even more about your customer by adding survey questions to your customized feedback request form. You decide what the important questions are and find out how customers feel about your pricing, service, professionalism, and more!

Target Review Sites That Have an Impact

Customers that provide a positive rating are sent to review sites that matter to your business. Choose between pre-selected review sites, and link to places where your customers are most active. Having a steady flow of online customer reviews is important for your online reputation and helps establish trust.

Positive Reviews
Our system segments out happy customers to your top review sites!

Over 40 Sites
Our system is integrated with over 40+ review sites that include the major players like Google, Facebook, Bing, and industry/niche sites as well.

Improve Your Visibility
Long-term, consistent use of the platform will gain you testimonials, valuable feedback, online reviews, and better SEO visibility.

Get Online Reviews-2017

Click View All to see all Review Sites

VIEW ALL

GENERAL ONLINE REVIEWS
  • https://www.facebook.com/
  • https://www.google.bg/
  • https://maps.google.com/
  • https://www.bbb.org/
  • https://www.yellowpages.com/
  • http://www.citysearch.com/
  • http://www.merchantcircle.com/
  • http://www.local.com/
  • https://www.thumbtack.com/
  • http://www.kudzu.com/
  • https://www.trustpilot.com/
  • https://www.customerlobby.com/
  • http://www.viewpoints.com/
  • http://www.dexknows.com/
  • https://www.angieslist.com/
  • http://www.insiderpages.com/
  • https://twitter.com/
  • http://www.superpages.com/
  • http://www.manta.com/
  • https://www.judysbook.com/
  • https://www.consumeraffairs.com/
  • http://www.ksl.com/
  • http://www.yellowbot.com/
  • http://www.switchboard.com/
  • http://www.highya.com/
E-COMMERCE
  • https://www.amazon.com/
  • http://www.ebay.com/
  • http://www.pricegrabber.com/
  • https://www.yotpo.com/
AUTOMOTIVE
  • http://www.dealerrater.com/
  • https://www.edmunds.com/
  • https://www.cars.com/
  • https://www.carwise.com/
  • http://www.towingrankings.com/
KIDS, CAMPS, EDUCATION & SCHOOLS
  • http://www.greatschools.org/
  • https://www.privateschoolreview.com/
  • https://www.activityhero.com/
  • http://www.campnavigator.com/
  • https://www.niche.com/
TRAVEL & HOSPITALITY
  • https://www.expedia.com/
  • https://www.booking.com/
  • https://www.orbitz.com/
  • https://www.hotels.com/
  • https://foursquare.com/
  • https://www.tripadvisor.com/
  • https://www.homeaway.com/
  • https://www.vrbo.com/
  • https://www.bedandbreakfast.com/
  • https://www.canadastays.com/
  • https://www.vacationhomerentals.com/
  • https://www.trekaroo.com/
REAL ESTATE & HOME IMPROVEMENT
  • https://www.realself.com/find
  • https://www.zillow.com/
  • http://www.realtor.com/
  • https://www.lendingtree.com/
  • https://homestars.com/
  • http://www.homeadvisor.com/
  • https://www.apartmentratings.com/
  • http://www.apartmentguide.com/
  • https://nextdoor.com/
  • https://www.houzz.com/
  • https://eieihome.com/
  • https://porch.com/
  • https://www.buildzoom.com/
  • https://www.proreferral.com/
  • https://trustedpros.com/
  • https://www.1800contractor.com/
  • https://www.mybuilder.com/
  • https://www.trulia.com/
MOVING & RELOCATION
  • https://www.transportreviews.com/
  • https://www.mymovingreviews.com/
  • http://www.transportrankings.com/
  • https://www.sparefoot.com/
ART, BOOKS & CREATIVITY
  • www.etsy.com
  • https://www.pinterest.com/
  • https://www.goodreads.com/
  • https://www.cratejoy.com/
HEALTH, WELLNESS, BEAUTY, & MEDICAL
  • http://www.vitals.com/
  • https://www.healthgrades.com/
  • https://www.ratemds.com/
  • https://www.zocdoc.com/
  • https://www.spafinder.com/
  • https://www.treatwell.co.uk/
  • http://www.whatclinic.com/
  • http://www.healthgrove.com/
  • https://www.doctor.com/
  • https://www.doctoroogle.com/
  • http://www.ucomparehealthcare.com/
  • https://www.hearingtracker.com/
FOOD & DINING
  • https://www.zagat.com/
  • https://www.zomato.com/
  • https://www.opentable.com/start/home
SENIOR CARE & ASSISTED LIVING
  • https://www.caring.com/
  • https://www.senioradvisor.com/
  • https://www.carehome.co.uk/
  • https://www.seniorhomes.com/
  • http://www.aplaceformom.com/
  • https://www.care.com/
  • https://www.agingcare.com/
LAWYERS & LEGAL
  • http://www.lawyerratingz.com/
  • https://www.avvo.com/
  • http://www.lawyers.com/
EMPLOYMENT, PROFESSIONAL, DEVELOPMENT & HUMAN RESOURCES
  • https://www.linkedin.com/
  • https://www.glassdoor.com
  • https://www.indeed.com/
WEDDING PLANNING
  • https://www.wedding.com/
  • https://www.weddingwire.com/
  • https://www.theknot.com/
  • http://www.brides.com/
  • http://www.marthastewartweddings.com/
MONEY & FINANCIALS
  • https://wallethub.com/
  • https://www.lendingtree.com/
  • http://www.bankrate.com/
APPS, GAMES & WEB
  • https://play.google.com/store/apps?hl=en
  • https://www.apple.com/
  • https://consultants.apple.com/us/
  • http://www.webretailer.com/
  • https://hostadvice.com/
  • http://www.whtop.com/
CANADA
  • http://www.yellowpages.ca/
  • http://www.weblocal.ca/
  • https://www.n49.com/
  • http://www.goldbook.ca/
UNITED KINGDOM
  • https://www.thebestof.co.uk/
  • http://www.192.com/
  • http://www.touchlocal.com/
  • https://www.yell.com/
  • http://www.checkatrade.com/
  • https://www.trustatrader.com/
  • http://trustedtraders.which.co.uk/
  • http://www.reviewcentre.com/
  • http://www.nhs.uk/pages/home.aspx
AUSTRALIA
  • https://www.truelocal.com.au/
  • http://www.localsearch.com.au/
  • https://www.yellowpages.com.au/
  • http://www.kilp.com.au/
  • https://www.homeimprovementpages.com.au/
  • https://www.wordofmouth.com.au/
  • https://deckee.com/
  • https://www.oneflare.com.au/
ASIA
  • https://www.openrice.com/en/hongkong

Monitor Your Progress

Take the guess work out of whether or not your review strategy is successful. The Reputation Builder will monitor your online review sites and alert you of newly posted reviews of your business, so you can respond immediately.

In-depth Customer Reporting
Dive deeper into your customer reporting to see how many requests you have sent, email open rates, where reviews are being left, your Net Promoter Score, and more.

Stay on Top of Your Reviews
Receive alerts when a new review is left, so you can respond in a timely manner and engage with your customers.

Tiered Reporting
Report on one, dozens, hundreds, or thousands of locations using our flexible labels and filtering capabilities.

Powerful Platform Features

FEEDBACK ENTRY POINTS

Reputation Builder offers various engaging methods to acquire customers feedback and information.

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Single or Bulk Email

Manually add one customer email at a time or upload a customer spreadsheet.

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SMS / Text

Send customers a SMS text message to request their feedback from their smartphone.

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Tablet & iPad Kiosk Mode

Use your tablet or iPad to capture your customer’s feedback and information onsite.

CUSTOMER FEEDBACK

These features allow you to gather, evaluate, measure and market feedback from your customers.

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Net Promoter Score

Capture your NPS, a powerful data point and business indicator of your customers experience.

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Customer Testimonials

Capture powerful testimonials from your customers that you can use in your marketing both online and offline.

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Testimonial Widget

Embed the widget anywhere on your website to automatically display positive testimonials and turn your website into a review hub.

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Survey Questions

Learn even more about your customers and how you can improve their experience by asking important questions.

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Online Reviews

Encourage happy customers to review you online at the review sites that are most important to your business; over 40 sites to choose from.

REPORTING & MONITORING

Receive notifications when your customers leave you feedback and reviews. Dive into our advanced reports that are loaded with data, strong visual charts, and customizable views to help you measure your feedback and reputation.

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NPS Reporting

We benchmark your Net Promoter Score over time so you can evaluate your improvement and customer service.

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Review Monitoring

We monitor online reviews sites like Google, Facebook and more to alert you to new reviews so you can respond.

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Performance Reporting

Our reports dashboard offers high level and detailed reporting. You can set-up auto-delivery of weekly or monthly reports.

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Negative Alerts

Receive email alerts when customers rate you low so you can follow-up directly, and head off any potential negative online reviews.

GENERAL FEATURES

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Mobile-friendly

All of our features are responsive ensuring a mobile-friendly experience.

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Scalable

Our platform can manage feedback ranging from 1 location to over 10,000 locations.

Plans & Pricing

Take control of your online reputation. Gain more positive reviews, catch negative feedback, and
gather testimonials with ease using the Reputation Builder.

Prices are in USD

BASIC

$35/m
per location

1,000 Email Requests
(30 per day)

5 Sites for Review Monitoring

Sign Up
Best for: business owners looking for a complete feedback and online review platform for their business.
  • Performance & Review Reports
  • Testimonial Widget
  • Custom Survey Questions
  • Full Customer Support
  • Insights Report - Text Analysis

PRO

$55/m
per location

3,000 Email Requests
(100 per day)

200 SMS Text Message Credits

5 Sites for Review Monitoring

Sign Up
Best for: the savvy marketer who wants the added functionality to reach customers beyond email.
  • Performance & Review Reports
  • Testimonial Widget
  • Custom Survey Questions
  • Full Customer Support
  • Insights Report - Text Analysis

PRO PLUS

$75/m
per location

4,000 Email Requests
(130 per day)

400 SMS Text Message Credits

5 Sites for Review Monitoring

Sign Up
Best for: high traffic businesses that have a large volume of customers and need to reach more customers via email or SMS/Text message.
  • Performance & Review Reports
  • Testimonial Widget
  • Custom Survey Questions
  • Full Customer Support
  • Insights Report - Text Analysis

EXECUTIVE

$215/m
per location

7,500 Email Requests
(130 per day)

400 SMS Text Message Credits

5 Sites for Review Monitoring

Sign Up
Best for: large agencies who want to scale their processes, and gain access to further customer data and insights.
  • Performance & Review Reports
  • Testimonial Widget
  • Custom Survey Questions
  • Full Customer Support
  • Insights Report - Text Analysis

This tool is available in the following countries:

USA

Canada

United Kingdom

Australia

NUMBER OF LOCATIONS BASIC PRO PRO PLUS EXECUTIVE
2 Locations $34/m
per location
$54/m
per location
$74/m
per location
$214/m
per location
3 Locations $33/m
per location
$53/m
per location
$73/m
per location
$213/m
per location
4 Locations $32/m
per location
$52/m
per location
$72/m
per location
$212/m
per location
5 Locations $31/m
per location
$51/m
per location
$71/m
per location
$211/m
per location
6 Locations $30/m
per location
$50/m
per location
$70/m
per location
$210/m
per location
7 Locations $29/m
per location
$49/m
per location
$69/m
per location
$209/m
per location
8 Locations $28/m
per location
$48/m
per location
$68/m
per location
$208/m
per location
9 Locations $27/m
per location
$47/m
per location
$67/m
per location
$207/m
per location
10 Locations $26/m
per location
$46/m
per location
$66/m
per location
$206/m
per location
11 Locations $25/m
per location
$45/m
per location
$65/m
per location
$205/m
per location
12 Locations $24/m
per location
$44/m
per location
$64/m
per location
$204/m
per location
13+ Locations $23/m
per location
$43/m
per location
$63/m
per location
$203/m
per location

And so on...

Frequently Asked Questions

Check out our Help Centre for in-depth articles on getting started, reporting features, and more.

Download a copy of the Reputation Builder Overview and Features PDF