Reputation Builder Helps You Earn More

Customer Feedback
& Online Reviews

Make customer experience the backbone of your business through reviews and direct feedback. Reputation Builder enables insights, empowers marketing, and helps grow your business. Manage your online reviews and customer feedback all in one place to drive sales up for your business.

REPUTATION BUILDER INTEGRATES WITH OVER 100 ONLINE REVIEW SITES INCLUDING:

Grow Your Business Through Your Customers

Leverage the power of your brand and market your business through your customers. Reputation Builder helps you build a continuous cycle of customer feedback and reviews that you can use to convert more customers. Drive your sales up with Reputation Builder.

Connect & Get Reviews

Our automated platform helps you engage with customers and strengthen your relationship with proactive requests to generate feedback and reviews. Using email or SMS, we’ll deliver an eye-catching, branded request that makes it easy for your customers to connect with you.

Monitor, Listen, Respond

Monitor the review sites that matter to your business and are critical to your industry. Receive daily updates and email notifications for new reviews, so you can listen, manage, and respond to customers in real-time.

Build A Better Business

Reviews are becoming more transactional and customers expect a response. Connect with your customers, gain valuable insights on what matters most to them, and solve issues for unhappy customers. Build stronger relationships cultivate brand loyalty, and capture your next customer in the process.

Engage With Customers & Get Reviews

Capture more feedback, engage more customers, and build more reviews. Connect with both happy and unhappy customers directly via email or SMS, gain insights on their experience, directly resolve complaints, make improvements to your business, and ultimately earn a loyal customer.

 Automated requests & reminders

 Branded & beautiful designs

 Request 1st-party & 3rd-party reviews

 Dive deeper into customer experiences with survey questions

 Choose a request that aligns with your company’s review strategy

Boost Your Online Reviews

Monitor the review sites that matter to your business and that are critical to your industry. Receive daily updates and email notifications for new reviews, ratings, and feedback, then listen, manage, and respond to your customers in real-time.

 Monitor over 100+ review sites like Google, Facebook, BBB

 Capture Net Promoter Score, and see your overall performance

 Monitor and reply to Google Questions and Answers

 Respond directly to Google Reviews and Facebook Recommendations

 Email notifications for new feedback and reviews

Flaunt Your Reviews Using the Review Widget

Market Your Customer’s Experience

Use customer feedback and reviews on your website to showcase your excellence, while creating unique and relevant content for your site. Dominate search results in Google and stand out thanks to more reviews, and location pages that rank.

 Display 1st-party (testimonials) & 3rd-party reviews

 Display owner responses to reviews

 Conversion Pop-up for social proof to land new customers

 Improve your SEO, website content & local citations

Gain Insights Into Customer Satisfaction

Track your performance and bring clarity to your customers experience. Armed with our reporting suite you’ll establish a company benchmark, monitor and grow your Net Promoter Score, review ratings, survey scores, engagement and more!

 Details reports to track reviews, ratings, feedback & more

 Full visual reporting suite 

 Advanced filtering options

 Exports to PDF and CSV files

 Automated report delivery to your inbox

Powerful Platform Features

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Easily Add Customers

Add customers in seconds or automatically to request feedback and reviews with ease.

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Automated Process

The platform handles all of the requests, reminders, personalized content, and more to engage your customer and save you time.

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Market Your Reviews

Add the Review Widget, Conversion Pop-up, and Review Badge to your site to market your customers experiences, and improve your SEO. Make your reviews win over your next customer.

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Manage & Respond

Get notifications for new feedback, reviews, and more. Then respond directly from your customer activity dashboard for easy and quick communication.

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Your Branding

Make all your emails pop with your brand colors, logo, images, and fully customized brand messaging in all your emails.

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Reporting & Insights

Get the data and insights you need to improve your business, track and grow your Net Promoter Score, see all your review ratings, survey scores, and understand your reputation.

Plans & Pricing

Prices are in USD

BASIC

$35/m
per location

1,000 Email Requests
(30 per day)

5 Sites for Review Monitoring

Sign Up
Best for: business owners looking for a complete feedback and online review platform for their business.
  • Performance & Review Reports
  • Review Widget
  • Custom Survey Questions
  • Conversion Pop-Up

PRO

$55/m
per location

3,000 Email Requests
(100 per day)

300 SMS Text Message Credits

10 Sites for Review Monitoring

Sign Up
Best for: the savvy marketer who wants the added functionality to reach customers beyond email.
  • Performance & Review Reports
  • Review Widget
  • Custom Survey Questions
  • Conversion Pop-Up
  • Google Q&A Monitoring
  • Twitter Monitoring
  • Outbound SMS Text Requests
  • TextBack Inbound Requests

PRO PLUS

$75/m
per location

4,000 Email Requests
(130 per day)

600 SMS Text Message Credits

20 Sites for Review Monitoring

Sign Up
Best for: high traffic businesses that have a large volume of customers and need to reach more customers via email or SMS/Text message.
  • Performance & Review Reports
  • Review Widget
  • Custom Survey Questions
  • Conversion Pop-Up
  • Google Q&A Monitoring
  • Twitter Monitoring
  • Outbound SMS Text Requests
  • TextBack Inbound Requests

MULTI-LOCATION

Get A Quote

From 2 to 1,000’s of locations we can help facilitate each business with a plan that best suits their needs.

Get Quote
Best for: Multi-location and agency businesses that have varying needs across locations, and need to customize their plans.
  • Performance & Review Reports
  • Review Widget
  • Custom Survey Questions
  • Conversion Pop-Up
  • Google Q&A Monitoring
  • Twitter Monitoring
  • Outbound SMS Text Requests
  • TextBack Inbound Requests

Frequently Asked Questions

Visit our Help Centre for in-depth articles on getting started, reporting features, and more.

Download a copy of the Reputation Builder Overview and Features PDF

What kind of pricing do you offer for multi-location businesses?

Our platform is designed to help multi-location businesses manage their reputation, from 2 to 1000’s of locations, we can facilitate each business and set up your account with different places that best suit each location’s needs.

What are your request modes?

The Reputation Builder offers businesses three Request Modes to easily capture feedback and reviews from your customers.

Ultimate Request Mode is a 3-step process for your customer so that you can quickly capture complete customer experience data for your business including Net Promoter Score, Optional Survey Questions, Customer feedback (1st-party review/testimonial), and Reviews on 3rd-party sites (choose 2-4 sites).

Review Request Mode is a 2-step process to request Net Promoter Score, and Reviews on 3rd-party sites (choose 2-4 sites).

Direct Request Mode is a 1-step process to request Reviews on 3rd-party sites (choose 2-4 sites). Because Direct Mode gives customers direct access to your online review profiles we recommend only businesses with a known NPS over 80 consider using Direct Mode.

How does the feedback process look?

Great question, here’s a chart that shows a visual representation of how feedback flows.

What languages are available in Reputation Builder?

Reputation Builder is currently available in:

English,
Spanish,
French,
Dutch,
Norwegian,
Swedish,
Portuguese,
German,
Italian

Please email support@whitespark.ca if you wish to activate a language option other than English for your customer facing pages and email alerts. The system dashboard and support is only available in English. Please allow 24 hours for the activation to be completed.