Reviews
Google My Business, Reviews
How to Respond to Google Reviews in a Sensitive or Highly Regulated Industry
Update: August 24, 2021 After this article was posted we were asked a very interesting question that we would like to dive into a little deeper…
08/16/2021
Google My Business, Reviews
Featured Reviews in GMB Listings Now Based on Most-Mentioned Place Topics
Google appears to be rolling out changes to the featured review section of Google My Business listings to feature reviews for the most-mentioned Place Topics. Before…
06/17/2021
04/22/2021
Reviews, Tools
Google Review Attributes Monitoring
In April, Google started to expand review attributes (what do you like/not like about this place?) in GMB to new categories (previously only seen in home…
06/23/2020
Reviews, Tools
Adapting Your Reputation Strategy During Challenging Times
This is a challenging and uncertain time for everyone, and the situation continues to evolve day-to-day. Many businesses are working harder than ever to adjust to…
03/27/2020
Reviews, Tools
Turn Your Reviews into Social Media Content With Our Latest Reputation Builder Feature
Shine a light on customer experiences and make your brand stand out with our new Social Sharing feature in the Reputation Builder. Share your top reviews…
02/14/2020
Reviews, Tools
Gain Insights Into Your Reviews With IBM Watson
We’ve just launched the Insights Report Beta edition in the Reputation Builder! This report is powered by IBM Watson and uses artificial intelligence (AI) to analyze…
08/08/2019