Job Overview 

The SEO Services Account Manager demonstrates excellence in listing optimization, client management and customer service. A successful Account Manager is an expert in Google My Business and local search marketing and seeks to provide the best customer experience, guiding their clients with thoughtful and helpful communication. They are driven by results and get great satisfaction from helping businesses improve their online presence. This person contributes to the culture at Whitespark and looks for opportunities to support their coworkers on the SEO Management Service Team. 

Responsibilities 

  • Work directly with clients on Google My Business and local search tasks.
  • Manage and track client tasks, completing tasks efficiently and on schedule.
  • Prepare, interpret and communicate monthly reports and ongoing project wins to clients.
  • Collaborate with the team to improve our service and processes.
  • Occasionally write content for the Whitespark blog, as assigned.
  • Occasionally assist Customer Support with SEO Management Service leads and inquiries, as assigned.

About You

You genuinely care about your clients’ success. You are driven by results and have a strong work ethic, attention to detail and excellent organization and time management skills. 

You are an active learner. Things change quickly in local search. You are committed to being an expert on the latest GMB features, tactics and local search trends to benefit your clients (we provide plenty of training).

You are an excellent communicator. You know how to actively listen, ask the right questions, and ensure your audience understands your message.

 

Not required (we provide excellent training), but bonus if you have any of these skills:

  • You are familiar with the features in Google My Business and have experience setting up and managing GMB listings for businesses.
  • You have experience with website development or management
  • You have knowledge and experience in SEO and local search marketing.
  • You have experience managing social media or digital marketing campaigns for local businesses.
  • You have customer service experience.
  • You have decent graphic design skills and have experience with digital design applications like Canva or Photoshop.

About Whitespark

Whitespark is an Edmonton-based company focused on developing software and services for local SEO. Whitespark was founded as a web development and SEO company by Darren Shaw in 2005. In 2010, we launched the popular Local Citation Finder and we’ve been obsessed with local search since. 

Why You Would Love Working at Whitespark

  • Compensation for this full-time, salaried position ranges from $48,000 – $58,000. 
  • Comprehensive health benefits package including dental and vision coverage, plus a $750 health spending account (benefits start after 3 months).
  • Two weeks paid vacation plus your birthday and some bonus days off during the winter holidays. We work Monday through Friday with all Statutory Holidays off. 
  • Work from home with a 100% remote team. No need for a car, a tie, or even pants. Everyone at Whitespark collaborates on Slack constantly. We’ve been a remote-first company since 2005.
  • Work with smart, nice, and fun people that are passionate about local search.

How to Apply

If this job sounds like the perfect fit for you, please apply by sending your resume to Allie Margeson (allie [at] whitespark.ca) with the subject line “SEO Services Account Manager Application”.