Respond to Your Google Reviews in Reputation Builder

Reviews dominate consumer influence. Did you know that 89% of consumers read local businesses’ responses to reviews? If you aren’t responding to reviews, you’re missing an opportunity to further influence consumers and connect with your customer.

Reviews Are A Conversation

Responding to reviews helps create a dialogue between consumers and the business. Don’t let uncertainty prevent you from engaging with customers. Replying to reviews, both positive and negative, has many benefits. Business who respond, enjoy better ratings, see a positive impact on their SEO, and the responses help set the tone for future customers.

Google notifies a customer when you reply to their review, which gives you an additional touchpoint with your customer. Responding also benefits prospective customers, as it’s a strong indication that as a business you listen and care about a customer’s experience.

Respond to Your Customers From The Reviews Report or Success Report

Review responses help you create new content and present an opportunity to foster brand loyalty, while having an impact on your SEO. Even Google wants businesses to manage and respond to reviews, and other local search experts believe reviews account for 15.44% of how Google ranks a local business. At Whitespark, we couldn’t agree more, which is why we’ve integrated the ability to reply to Google reviews within the Reputation Builder under the Reviews Report and/or Success Report.

The Action drop-down within the Success Report allows you to reply to Google reviews directly from Reputation Builder.
Increase your review response times by replying to customers in the Reviews Report.

When you click the Reply button for a review in either report options, a window pops up and you simply add your custom response and click Submit.

Increase Your Response Time Through Review Notifications

You can now respond to a Google review notification at the click of a button, and quickly reply to reviews without having to login to your Google My Business account. You’ll increase your response times, engage with customers and develop better connections.

Authorize Your Google My Business Listing

Get step-by-step instructions on how to authorize your GMB listing in Reputation Builder, so you can start replying to reviews directly in the tool. If you are interested in growing your customer reviews and feedback, learn more about the Reputation Builder.

AUTHOR

Jessie Low

Jessie wears many hats here at Whitespark. From curating the monthly newsletter to managing marketing initiatives, and everything in between. She is the go-to helper for all things Whitespark.

Follow Me on Twitter

One comment on “Respond to Your Google Reviews in Reputation Builder

  • Great article. I agree 100%. Reviews are so critical to most businesses and yet totally ignored by most. The ability to respond can also be improved via the Google My Business App on your smartphone. My clients are getting customers who walk in and say “I am hiring you because you are a great company and I know that because of your great Google reviews”. Replying to them is engaging and great for SEO on GMB.

Join the Discussion

Your email address will not be published. Required fields are marked *

Scroll Up